No. 209, Sec. 2, Zhongzheng Rd., Hukou Township, Hsinchu County 303116, Taiwan
Stakeholder Issues and Communication
Stakeholder Engagement and Management Summary
Stakeholder Issues and Communication
Stakeholder Engagement and Management Summary
Shareholders' Meeting Information
Shareholders’ Meeting Information
Access annual shareholders’ meeting notices, agendas, and meeting minutes to stay informed and participate in the Company’s decision-making process.
Stakeholder Issues and Communication
Stakeholder Identification and Engagement Channels
Committed to sustainable development, Singatron values the perspectives and feedback of all stakeholders. We have established appropriate communication channels and strive to maintain positive interactions with our stakeholders, which serve as crucial references for formulating our corporate social responsibility (CSR) policies and related initiatives. Singatron defines stakeholders as any internal or external groups or individuals who influence, or are influenced by, the Company’s operations. Based on this definition, Singatron's primary stakeholder groups include: Investors, Customers, Suppliers/Outsourcing partners, Employees, and Media/Research institutions. Through various internal and external communication channels, Singatron gathers feedback from these stakeholders. Additionally, we refer to international trends and standards, customer requirements, industry peer practices, and the Responsible Business Alliance (RBA, formerly EICC) Code of Conduct to identify and assess the key material issues of concern to each stakeholder group.
Stakeholder Engagement Overview
Shareholders & Investors
Key Issues
- Corporate Performance and Financial Information
- Corporate Governance and Future Development
Response and Communication Management
Spokesperson
Name & Title: Julie Hu, Vice President, Finance Division
Phone: +886-3-5992862 ext. 252
Deputy Spokesperson
Name & Title: Chien-Hui Kuo, Director, Marketing Department, Suzhou Singatron Auto Electronics Co., Ltd. (Subsidiary)
Phone: +886-3-5992862 ext. 321
Investor Relations
Email: twlz@singatron.com.tw
Customers
Key Issues
- Process Technology, Product Quality & Reliability, and Design Support
- Customer Service, Lead Time & Production Capacity, and Pricing
- Green Products, Conflict-Free Minerals Survey, and Confidential Information Protection
Response and Communication Management
- Customer Relations & Support
- Maintain close communication with clients to inform them of and ensure Singatron products' full compliance with all statutory and regulatory standards.
- Complete annual customer satisfaction evaluations and periodic questionnaire surveys.
- Support and facilitate customer audits.
Contact Information
Contact Person: Ms. Kuo (Ext. 215)
Email: sales@singatron.com.tw & teresa-kuo@singatron.com.tw
Employees
Key Issues
- Corporate Governance & Regulatory Compliance
- Labor-Management Relations
- Compensation & Benefits, Occupational Safety & Health
Response and Communication Management
- Disseminate announcements and corporate updates via the internal intranet and company bulletins.
- Organize periodic training programs and diverse corporate activities to motivate and empower employees.
- Convene regular labor-management meetings and utilize multi-channel communication platforms to gather employee feedback and insights.
Contact Person: Mr. Yeh (Ext. 237)
Email: eason-yeh@singatron.com.tw
Suppliers & Contractors
Key Issues
- Supply Chain Management
- Regulatory Compliance
- Environmental, Health, and Safety (EHS) Management
Response and Communication Management
- Conduct periodic on-site visits, teleconferences, and email communications to discuss relevant supply chain matters.
- Conduct supplier evaluations and hosting audit alignment meetings.
- Hold the Annual Supplier Management Conference.
Contact Person: Ms. Chao (Ext. 277)
Email: ally-lo@singatron.com.tw (Note: Corrected from .con.tw)
Media & Research Institutions
Key Issues
- Industry Insights & Market Trends
- Operational Status & Financial Information
- Capacity Expansion & Investment Plans
Response and Communication Management
Singatron provides timely and factual responses to inquiries through multiple channels, including our official corporate website, the dedicated spokesperson hotline, and the Market Observation Post System (MOPS).
Contact Person: Ms. Hu (Ext. 252)
Email: amy-hu@singatron.com.tw
Whistleblowing & Grievance Mailbox
Key Issues
- Unethical Business Conduct
- Violations of the Code of Business Conduct and Ethics
Response and Communication Management
Singatron maintains strict confidentiality and implements all necessary protective measures for whistleblowers, ensuring that no individual faces retaliation, discrimination, or any form of adverse treatment as a result of filing a report.
We provide an independent and confidential reporting mailbox (monitored by the Board of Directors): bod@singatron.com.tw